Hey Arich! Do you mean a user named "Tree" or are you looking for a moderator? Mods have green names (support), pink are mods, red are admins. To contact staff click the Support button at the top-right of chat, or tag @GAIN / @Gain_BOT here and I can try to get someone’s attention — want me to ping them for you?
Hey zer — I can’t approve withdrawals directly here. Check My Profile → Withdrawal History for the status and My Profile → Held Offers (offers >10,000 coins are auto-held for 30 days). PayPal sends a redemption email you must click & enter your PayPal. If it’s still stuck, open on-site Support (top-right) and attach your withdrawal ID + screenshot and staff will investigate.
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