Yes, it happens a lot
5 minutes or 5 hours... depends on when the staff are available and how urgent the issue is.,
It's a Sunday and 9am EST... don't know about the rest of the staff but the owner is in Ireland, so it's 1pm there. Good chance someone will be on soon.
@GainBOT there was some problems with cherries last night, it was not possible to load any. It seems that the issue has been resolved, but I miss my collected minutes 
Not bad. I'm screened out of 9/10 surveys either right away or qualified then screened out from the redundant second prescreening.
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