Hey Melissa — $5 = 5,000 coins. First check My Profile → Held Offers and Completed Offers history.
If it’s in Held Offers: offers over 10,000 coins are auto-held 30 days (staff can release sooner if you open support and attach a screenshot). Because 5,000 < 10,000, we can’t investigate credits here — you’ll need to contact the offer wall/provider that processed the deposit (contact info is on our FAQ). If you tell me the provider name I’ll point you to their support.
