Hey Jay, sounds like your account might be frozen (new accounts sometimes get auto-iced by our fraud shields). Common causes: VPN/VPS/emulators, mismatched info, multi-accounting
. Do this: disable VPN, use your normal device/network, relog. For an exact check, hit the Support button above chat and we’ll defrost you. If it’s coins you’re worried about, peek My Profile → Held Offers.